Staff at GO Health Reception

Yes, we are REAL LIVE PEOPLE who answer your calls.

We are proud to be AUSTRALIAN based, with a dedicated team who are employed either full -time or part-time.
 
Thanks to technology our team members can work in more than one location and prevents
us losing great team members to lifestyle changes and being a part of our business indefinitely.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

We use a what’s called POD, a dedicated team of customer carers assigned to your Health Clinic.

Our POD Structure is also what allows us to provide extended live answering times across the work week including Saturday.
This also solves your business problem of one receptionist missing calls or multi-tasking by having access to a group of trained Carers on your business.
 
 
 

POD 1 – The Swifts “Great things come in small packages”

Ambassador Carer:  Kirsten
GO Carer:  Maddison
Specialist Carer:  Laura

POD 2 – The Espressos “Bring 2 basic ingredients with steam makes the perfect brew”

    Carer Chief:  Natalie
GO Carer:  Melanie
Senior Carer:  Chris

POD 3 – The Hearts “Beat To the same drum creating a rhythm”

Carer Lead: Natalie
GO Carer: Georgia
Senior Carer: Kirsty

Kirsten

To me the medical practise support side is my favorite. I enjoy guiding a customer to find the best practitioner and being dedicated. I continue to learn so much here and now have high standards about the care I would like to receive from other businesses and services I use in my life. As an Orienteering Carer in system triage training for our carers and being the go to girl to answer questions keeps me daily engaged. Getting outdoors with my family and my two horses keep me grounded and aiming to win a few more ribbons this year in dressage.

Natalie

My horse background definitely ensures I have a lot in common with many of the team. After spreading my wings up in Yeepoon, then coming back to the Redlands has been great to really use my event management and hospitality skills and apply it to the customer care and scheduling of business clients we help over the phone here. The time goes fast when you are on shift since there is always something different to excel at or work on and make a difference. Just need to convert a few more Carers to my love of country music.

Chris

I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background helps when working out different address locations and travel times between different home visits, practices or locum needs. Yes I pick up my kids from school, make dinner and spend a lot of time with our horses outside being an Operations Carer. When I need that man cave time you will find me in the music room, rocking out on the drums, recording a track or strumming the guitar.

Kirsty-Lee

I’m nicknamed “Pocket Rocket”. Tiny in statue but I just love co-ordinating and being totally hands on. If I can’t find it, no one can and I have the sunniest outlook. Triaging and problem solving through the different systems ensures I am never bored. The work variety and the other Carers who just jump in to help when it is needed at GO Health truly make it the best environment. The big plus is I get the flexibility needed for my young family and stay connected to my animal family (yes I have a small farm). I thrive on acknowledgement and pro activeness will forge us through the tough times together.

Gerogia

I really enjoy information support. While studing International Business with the end goal to work for the UN it is perfect for me to be virtual concierge here at GO Health Reception. Working in a team that wants to be here and wants to actively makes a difference is so positive to be around. My past experience providing enrollment support to students give a solid background to help callers over the phone.

Laura

My nickname from friends is “Chatterbox” because I just LOVE to talk and engage! A close second is music and heading to the beach. I am learning just how much our personal actions and interactions impact the business people and customers we support. I am proud to be working at GO Health Reception and I am able to show my son's great work ethic and that their Mum is involved in helping others. I keep the tunes in the background at the operations centre up to date and Carers tapping along. Multi-modality clinics are my specialty.

Julie

Working behind the scenes because I enjoy the checks, spreadsheets and invoicing. You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions. For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.

Melanie

Brings an experienced bright and bubbliness to inbound patient calls. Past experience in scheduling trade and service jobs makes translating these skills into patient schedules very natural but also allows trained help for those businesses that do mobile services. I am a quick learn through the different computer systems we use to provide higher levels of support and this always comes with a go go go approach to life. Glad to be here!

Andrea

Customer care never gets old even for me as the Captain. Experience has seen people after one of our calls turn and treat their families and staff better and engage more with their health professional to improve their lives instead of staying in pain cycles. Being apart of bringing the potential or existing patients to the business, addressing options to attend and hearing the hope for their health and lives makes our business life here worth it. When I am not brainstorming with business owners or answering your calls, you will find me escaped with my human kids on the urban farm. Horses, K9 buddies, Messi the rescue cat and bantam chickens keep me connected to the country.

Maddison

I am artistic and creative. I was looking for employment that would give me that feeling of being apart of something but still allows me to be unique. GO Health Reception has been that place. The team is supportive and the ongoing training keeps you motivated to keep trying new ways to do our work and engagement. I naturally like to get things right, cross those T's and dot those i's. I am looking forward to adding another k9 kid this year as a buddy for my already much loved dog and cat.