Yes, we are REAL LIVE PEOPLE who answer your calls.

We are proud to be AUSTRALIAN based, with a dedicated team who are employed either full -time or part-time.
Thanks to technology our team members can work in more than one location and prevents
us losing great team members to lifestyle changes and being a part of our business indefinitely.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

We use a what’s called POD, a dedicated team of customer carers assigned to your Health Clinic.

Our POD Structure is also what allows us to provide extended live answering times across the work week including Saturday.
Along with the POD Structure our Conceirging Carers have 7 Player In The Day Strategies to support the logistics of care for many different health clients.
This also solves your business problem of one receptionist missing calls, opening access to not just your POD Carers but those conceirging Carers that can most definately
support your callers quick questions of reschedule, how much is my session going to be?, confirming appiontments and location assistance.

Springers Centre/Springwood– Elite and Help Desking Concierging Team

GOHealth Senior Concierge Carer: Renee                       GOHealth GP & Specialist Concierge Carer:  Jennee

                                                                                      GOHealth Concierging Carer:  coming soon

 

 

GOLD TOWN BRANCH - Swift In Concierge and GP Reception Specialists

Aligned directly with our Springwood Centre in Your Care

Residing Operations Captain : Andrea

GO Health Concierging & Public Relations Carer:  Sarah                   GOHealth Senior Carer & Facilities Manager:  Chris

                                                                 GO Health Concierging Carer:  Gabby                          GOHealth GP  & Level 2 Concierging Carer: Undine

GOHEALTH Concierging Carer: Ruby                                   GOHealth Concierging Carer: Chrissy

Sarah

Sarah is very self motivated and refreshing to be around. Sarah brings a passion for marketing, representing and making business happen and is a really quick learn for new systems and adaptions to the norm. Sarah looks to turn her position into a career while being a great role model for her kids.

Chris

I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background helps when working out different address locations and travel times between different home visits, practices or locum needs. I am am also the site manager here looking after our hardware and infrastructure keeping the team connected in your business. When not helping your patients over the phone in your business, I am spending my hard earned dollars on the hobby farm or running my teen kids to their different activities like french classes and athletics events. In the quieter times creating music is a passion.

Undine

Undine or Dina to friends is our Aussie German. You may hear that european accent over the phones. Undine is such a warm and uplifting person to be around. Undine has supurb scheduling experience and her travels around the globe have brought her to reside in Gympie Qld. Undine is passionate about health, permaculture and truly believes there is a balance between technology and self sufficiency in harmony with the earth. Quick to pick up scheduling variations, zoom down for street views on google map to help your lost clients and making calling patients feel comfortable and heard is Undine's talent.

Chrissy

Chrissy has honed attention to detail with her law firm front office experience and a warm heart. Returning to be closer to family, Chrissy joins our Gympie Regional Team of carers supporting allied health and GP Clinics around Australia.

Renee

Renee is a go getter who puts effort and care into everything she does. Renee's experience from working around all the different specialist centres in major hospitals brings a triage experience that helps all our allied health businesses. GOHealth Reception provides that permanent employment security away from contract work that is now so seen in the health industry around Australia. With job security we can then concentrate on building each of our health client customers and their communities from GOHealth Reception.

Ruby

Ruby prior to being a Carer worked in youth recruitment and brings resourceful skills to GOHealth Reception. Positivity and working out what people can do is very helpful in our care of your calling clients and patients.

Andrea

Customer care never gets old even for me as the Captain. Experience has seen people after one of our calls turn and treat their families and staff better and engage more with their health professional to improve their lives instead of staying in pain cycles. Being apart of bringing the potential or existing patients to the business, addressing options to attend and hearing the hope for their health and lives makes our business life here worth it. When I am not brainstorming with business owners or answering your calls, you will find me escaped with my human kids on the urban farm. Horses, K9 buddies, Messi the rescue cat, minature goats and 2 super friendly lambs, Speckle Park Cattle and bantam chickens keep me connected to the country.

Gabby

Gabby brings organised and extensive medical, specialist and GP administrative experience to GOHealth Reception. Gabby is a natural doer and a Gympie local that is looking forward to not doing a long drive to work. When not at GOHealth Reception Gabby is studying Nursing and being with her family. Garry truely believes in continuous learning and taking on new things.

Julie

Working behind the scenes because I enjoy the checks, spreadsheets and invoicing. You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions. For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.