Yes, we are REAL LIVE PEOPLE who answer your calls.

We are proud to be AUSTRALIAN based, with a dedicated team who are employed either full -time or part-time.
 
Thanks to technology our team members can work in more than one location and prevents
us losing great team members to lifestyle changes and being a part of our business indefinitely.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

We use a what’s called POD, a dedicated team of customer carers assigned to your Health Clinic.

Our POD Structure is also what allows us to provide extended live answering times across the work week including Saturday.
This also solves your business problem of one receptionist missing calls or multi-tasking by having access to a group of trained Carers on your business.
 
 
 

POD 1 – The Swifts “Great things come in small packages”

L2 GO Health Carer:  Megan                           GO Health Carer:  Maddie

GO Health Carer: Alexis                                   GO Health Carer:  Nikayla

 

POD 2 – The Espressos “Bring 2 basic ingredients with steam makes the perfect brew”

Carer Chief & Lead Carer:  Natalie                           GO Health L2 Carer:  Ande

GO Health Carer:  Roseanne                                        GO Health Senior Carer: Chris

POD 3 – GOLD TOWN BRANCH

Aligned directly with our Redland Bay Centre in Your Care

GO Health Carer:  Crystal                 GOHealth Carer:  Katrina

Natalie

As your Carer Chief here the motivation and keeping the team working well for our businesses is my focus. It is us the Carer that make the difference in your business and I am glad to front our vision of care and promote this to new health businesses and our team for synergy. Tyson my K9 Buddy is often here in the centre. Tyson is able and willing to accept all pats from the carer team and be a stress reliever. Life outside GO Health Reception sees me out in the great outdoors via the 4WD, camping and fishing with Tyson. The time goes fast when you are on shift since there is always something different to excel at or work on and make a difference. Just need to convert a few more Carers to my love of country music.

Chris

I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background helps when working out different address locations and travel times between different home visits, practices or locum needs. I am am also the site manager here looking after our hardware and infrastructure keeping the team connected in your business. When not helping your patients over the phone in your business, I am spending my hard earned dollars on the hobby farm or running my teen kids to their different activities like french classes and athletics events. In the quieter times creating music is a passion.

Lexi

As a young person trying to enter the world of business working at GOHealth Reception really allows me to work around a broard range of services, skills and strategies. This directly benifits my current bachelor degree in Business Administration. I really enjoy our larger medical centres that we help with and the problem solving that goes with matching the right patient with the right doctor or nurse.

Nikayla

Working at GOHealth Reception has so broadened my understanding how people come together and get assistance. GOHealth Reception care has seen me cross over into both POD Groups and I am proud of my ability to assist a broad range of health businesses and their different CRM's and personalised approaches. I have also been able to continue my University Study in Nursing. We are a team that works to keep looking for different ways to impact the callers and set practitioners up for success during their days in clinic.

Megan

GOHealth Reception is the first place I have worked where the concentration is on acknowledging great work in our team meetings and progressing forward instead of all the negatives. GO Health Reception definitely extends our thinking and ability to interact with the ever evolving works with positive difference to our health clients. I an confident across may different types of health businesses and applying the differences in each. I have a natural ability to Q&A our works and often do the reviews of our quality discovering where we should spend our time to keep our standard of care high. Megan brings the love of unicorns to the office and also keeps up to date with nail art techniques.

Roseanne

Bringing that mature expertise to the GOHealth Reception team providing that balancing care to our older patients attending health care clinics around Australia.

Andrea

Customer care never gets old even for me as the Captain. Experience has seen people after one of our calls turn and treat their families and staff better and engage more with their health professional to improve their lives instead of staying in pain cycles. Being apart of bringing the potential or existing patients to the business, addressing options to attend and hearing the hope for their health and lives makes our business life here worth it. When I am not brainstorming with business owners or answering your calls, you will find me escaped with my human kids on the urban farm. Horses, K9 buddies, Messi the rescue cat and bantam chickens keep me connected to the country.

Julie

Working behind the scenes because I enjoy the checks, spreadsheets and invoicing. You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions. For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.

Working in my parents business has given me good standing to take the next steps in my working career as a part time Carer here at GOHealth Reception. I am recognised for picking things up quickly and look forward to getting involved at different levels of health care for our Clinic clients. I also have a fun loving k9 kid at home. We are very animal orientated here.