Staff at GO Health Reception

Yes, we are REAL LIVE PEOPLE who answer your calls.

We are proud to be AUSTRALIAN based, with a dedicated team who are employed either full -time or part-time.
 
Thanks to technology our team members can work in more than one location and prevents
us losing great team members to lifestyle changes and being a part of our business indefinitely.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

We use a what’s called POD, a dedicated team of customer carers assigned to your Health Clinic.

Our POD Structure is also what allows us to provide extended live answering times across the work week including Saturday.
This also solves your business problem of one receptionist missing calls or multi-tasking by having access to a group of trained Carers on your business.
 
 
 

POD 1 – The Swifts “Great things come in small packages”

Lead GO Health Carer:  Taylor                           GO Health Carer:  Emily

GO Health Carer:  Shania

 

POD 2 – The Espressos “Bring 2 basic ingredients with steam makes the perfect brew”

Carer Chief & Lead Carer:  Natalie                           GO Health Carer:  Tania

GO Health Carer:  Megan                                         GO Health Carer: Chris

POD 3 – The Hearts “Beat To the same drum creating a rhythm”

Carer Lead:  Natalie                           GO Health Carer:  Margaret

GO Health Carer:  Rachel

Natalie

As your Carer Chief here the motivation and keeping the team working well for our businesses is my focus. That does not stop me answering your calls and striving to work out different ways we can impact your customers better through language and building a brave team of people here bringing their best to work each day and can see our vision. My horse background definitely ensures I have a lot in common with many of the team. Life outside GO Health Reception sees me out in the great outdoors via the 4WD, camping and fishing. The time goes fast when you are on shift since there is always something different to excel at or work on and make a difference. Just need to convert a few more Carers to my love of country music.

Chris

I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background helps when working out different address locations and travel times between different home visits, practices or locum needs. I am am also the site manager here looking after our hardware and infrastructure keeping the team connected in your business. When not helping your patients over the phone in your business, I am spending my hard earned dollars on the hobby farm or running my teen kids to their different activities like french classes and athletics events. In the quieter times creating music is a passion.

Emily

Great to be applying my allied health care reception experience across the range of GOHealth Reception clients. Glad to be supporting my family financially and getting back to work after having our baby. Our tools allow us to really feel apart of each of the health businesses we represent and feel important in our role to connect calling clients or patients with their health professional.

Taylor

GO Health Reception's unusual approach to interviewing and setting you up for success by allowing you to show what you can do, sees me happy as a GO Health Carer. I have great family support and roster flexibility to allow me to be present and engage in the ever changing role in virtual concierge, be a mum and also study from home. This past year has seen me grow and take on more Lead Carer support to our Health Clients and also the Swift Team. I enjoy leading by example.

Megan

GOHealth Reception is the first place I have worked where the concentration is on acknowledging great work in our team meetings and progressing forward instead of all the negatives. Here we get to problem solve and be apart of a team dynamic. GO Health Reception definitely extends our thinking and ability to interact with the concieging works with positive difference to the Health Businesses. Outside of my work shifts I also get to hang out with my K9 buddy who knows exactly what time dinner is.

Tania

GO Health Reception has provided the flexibility that was needed in life when I made the choices to change the direction of my profession. After several years of full time work at Flight Centre the move to start university studies in nursing meant the need for work life flexibility. GO Health Reception has provided that flexibility and there is so much to learn and dive into here but my past skills gathered at flight centre have set me up to succeed here in the virtual concierge roles for the businesses we support. The massive bonus is having our operation centre not in the centre of Brisbane and not getting stuck in traffic.

Andrea

Customer care never gets old even for me as the Captain. Experience has seen people after one of our calls turn and treat their families and staff better and engage more with their health professional to improve their lives instead of staying in pain cycles. Being apart of bringing the potential or existing patients to the business, addressing options to attend and hearing the hope for their health and lives makes our business life here worth it. When I am not brainstorming with business owners or answering your calls, you will find me escaped with my human kids on the urban farm. Horses, K9 buddies, Messi the rescue cat and bantam chickens keep me connected to the country.

Margaret

Feels good to work in our call environment. Customer Care makes me feel great and I have loads of both personal and professional experience with the NDIS. I am a Redlands local for many years and glad to bring the mature GO Health Carer vibe to our team.

Julie

Working behind the scenes because I enjoy the checks, spreadsheets and invoicing. You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions. For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.

Shania

Hard work does pay off and being proactive makes the day feel like we have contributed and made a difference. Love the fast pace and ability to work in and out of different health businesses and provide that extra information or research to help someone. Our team is such a good support group and the culture here promotes additional learning and skills.