Yes, we are REAL LIVE PEOPLE who answer your calls.

We are proud to be AUSTRALIAN based, with a dedicated team who are employed either full -time or part-time.
 
Thanks to technology our team members can work in more than one location and prevents
us losing great team members to lifestyle changes and being a part of our business indefinitely.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

We use a what’s called POD, a dedicated team of customer carers assigned to your Health Clinic.

Our POD Structure is also what allows us to provide extended live answering times across the work week including Saturday.
This also solves your business problem of one receptionist missing calls or multi-tasking by having access to a group of trained Carers on your business.
 
 
 

POD 1 – The Swifts “Great things come in small packages”

L2 GO Health Carer:  Megan                           GO Health Carer:  Chloe

GO Health  L2 Carer:  Anna                                 GO Health Carer:  Nikayla

 

POD 2 – The Espressos “Bring 2 basic ingredients with steam makes the perfect brew”

Carer Chief & Lead Carer:  Natalie                           GO Health Senior Carer:  Tania

GO Health Carer:  Pippa                                         GO Health Senior Carer: Chris

POD 3 – The Festivals “Needs a group of lively people to make fun and

move around different tents”

Carer Lead:  Tania                           GO Health Carer:  Jade

GO Health Carer:  Toni

Natalie

As your Carer Chief here the motivation and keeping the team working well for our businesses is my focus. It is us the Carer that make the difference in your business and I am glad to front our vision of care and promote this to new health businesses and our team for synergy. Tyson my K9 Buddy is often here in the centre. Tyson is able and willing to accept all pats from the carer team and be a stress reliever. Life outside GO Health Reception sees me out in the great outdoors via the 4WD, camping and fishing with Tyson. The time goes fast when you are on shift since there is always something different to excel at or work on and make a difference. Just need to convert a few more Carers to my love of country music.

Chris

I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background helps when working out different address locations and travel times between different home visits, practices or locum needs. I am am also the site manager here looking after our hardware and infrastructure keeping the team connected in your business. When not helping your patients over the phone in your business, I am spending my hard earned dollars on the hobby farm or running my teen kids to their different activities like french classes and athletics events. In the quieter times creating music is a passion.

Chloe

Brings a willingness to learn, grow and initiative to the care of our health business customers. Chloe naturally highlights her team's successes and has a natural conversation approach to patients and clients on the phone which is a refreshing change to the disengaged receptionist we often experience in other businesses. Chloe looks forward to her late 2020 wedding and her furry K9 buddy keeps home life entertaining.

Anna

Customer care is really the foundation of any successful business and I enjoy the challenge of not only meeting, but exceeding the expectations of both my internal and external customers. My travel industry expertise equips me with a mutitiude of skills and cross referencing prowess that readily transfers into many of our work fields here as a GOHealth L2 Conceirging Carer.

Megan

GOHealth Reception is the first place I have worked where the concentration is on acknowledging great work in our team meetings and progressing forward instead of all the negatives. GO Health Reception definitely extends our thinking and ability to interact with the ever evolving works with positive difference to our health clients. I an confident across may different types of health businesses and applying the differences in each. I have a natural ability to Q&A our works and often do the reviews of our quality discovering where we should spend our time to keep our standard of care high. Megan brings the love of unicorns to the office and also keeps up to date with nail art techniques.

Tania

GO Health Reception has provided the flexibility that was needed in life when I made the choices to change the direction of my profession. After several years of full time work at Flight Centre the move to start university studies in nursing meant the need for work life flexibility. I enjoy the flexibility to study Nursing and be promoted to Lead Carer of the Festivals POD here at GOHealth Reception. It takes being focused and naturally having a sense of duty to be successful as a Team Carer.

Andrea

Customer care never gets old even for me as the Captain. Experience has seen people after one of our calls turn and treat their families and staff better and engage more with their health professional to improve their lives instead of staying in pain cycles. Being apart of bringing the potential or existing patients to the business, addressing options to attend and hearing the hope for their health and lives makes our business life here worth it. When I am not brainstorming with business owners or answering your calls, you will find me escaped with my human kids on the urban farm. Horses, K9 buddies, Messi the rescue cat and bantam chickens keep me connected to the country.

Toni

Qld Health and insurance industries have really setup my training ground to take on the GOHealth Carer accountable role. Making the change and completing my CERT III Business Administration Medical Course brings the ability to support the range of health businesses we look after at GOHealth Reception and see we make a difference. I bring patience and being ok to work in a face-paced environment and assisting the team to solve the unusual is a must. Being of value and contributing is important to me.

Julie

Working behind the scenes because I enjoy the checks, spreadsheets and invoicing. You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions. For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.

Tahlia

I am about to head into my 3rd year bachelor degree in Business and Tourism. With a solid working life since my teens it is so good to harness my can do attitude and really learn all there is about conceirging Health Businesses. The support and team environment is so refreshing and best part is we do not have to drive in traffic into the city for work thanks to the Redland Bay location.

Pippa

When I saw the adverts for GOHealth Reception Carers it was like it was speaking directly to me with my extensive customer service and healthcare experience both here in Oz and in the UK. I am genuinely delight in talking to people as well as assisting them as much as I can. Using your brain, working things out and bringing the approachable into the work absolutely appears to me here at GOHealth Reception.