Staff at GO Health Reception

Yes, we are REAL LIVE PEOPLE who answer your calls.

We are proud to be AUSTRALIAN based, with a dedicated team who are employed either full -time or part-time.
Thanks to technology our team members can work in more than one location and prevents
us losing great team members to lifestyle changes and being a part of our business indefinitely.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

We use a what’s called POD, a dedicated team of customer carers assigned to your Health Clinic.

Our POD Structure is also what allows us to provide extended live answering times across the work week including Saturday.
This also solves your business problem of one receptionist missing calls or multi-tasking by having access to a group of trained Carers on your business.

POD 1 – The Swifts “Great things come in small packages”

Senior Health Carer:  Kirsty
GO Health Carer:  Taylor
Specialist Health Carer:  Laura

POD 2 – The Espressos “Bring 2 basic ingredients with steam makes the perfect brew”

    Carer Chief:  Natalie
GO Health Carer:  Tania
Senior Health Carer:  Chris

POD 3 – The Hearts “Beat To the same drum creating a rhythm”

Carer Lead: Natalie

GO Health Carer: Georgia

GO Health Carer: Lauren


As your Carer Chief here the motivation and keeping the team working well for our businesses is my focus. That does not stop me answering your calls and striving to work out different ways we can impact your customers better through language and building a brave team of people here bringing their best to work each day and can see our vision. My horse background definitely ensures I have a lot in common with many of the team. Life outside GO Health Reception sees me out in the great outdoors via the 4WD, camping and fishing. The time goes fast when you are on shift since there is always something different to excel at or work on and make a difference. Just need to convert a few more Carers to my love of country music.


I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background helps when working out different address locations and travel times between different home visits, practices or locum needs. I am am also the technical officer here looking after our hardware and infrastructure keeping the team connected in your business. When not helping your patients over the phone in your business, I like to spend the time with my kids, helping around the horses or taking that personal time to create music. Yes I pick up my kids from school, make dinner and spend a lot of time with our horses outside being an Operations Carer. When I need that man cave time you will find me in the music room, rocking out on the drums, recording a track or strumming the guitar.


I’m nicknamed “Pocket Rocket”. Tiny in statue but I just love co-ordinating and being totally hands on. If I can’t find it, no one can and I have the sunniest outlook. As a Senior Carer, triaging and problem solving through the different systems ensures I am never bored. The work variety and the other Carers who just jump in to help when it is needed at GO Health truly make it the best environment. The big plus is I get the flexibility needed for my young family and stay connected to my animal family (yes I have a small farm). I thrive on acknowledgement and pro activeness will forge us through the tough times together.


Our work is sometimes scary because we understand what is at stake, what it means to a business, their practise owners and the impact we are having on the people we are engaging with. The accountability is very real and why we keep striving here at GO Health Reception. While studing International Business with the end goal to work for the UN it is perfect for me to be virtual concierge here at GO Health Reception. After travelling all over the world, I have put down roots here and are raising a too cute k9 kid with my partner and actively participate in charity works. My past experience providing enrollment support to students give a solid background to help callers over the phone. My Quote to Dare to Lead is "Fear and courage cannot be mutually exclusive as one cannot exist without the other, but the combination can lead to open conversations to benefit the workplace and our relationships."


Getting back into the workforce after having your first child can be tricky especially when you know you love working, contributing and saving to buy your first home. GO Health Reception's unusual approach to interviewing and setting you up for success by allowing you to show what you can do, sees me happy as a GO Health Carer. I have great family support and roster flexibility to allow me to be present and engage in the ever changing role in virtual concierge, be a mum and also study from home. This is definitely a challenge and take up the challenge to making a difference in the amazing businesses around Australia that needs awesome customer care and scheduling.


GO Health Reception has provided the flexibility that was needed in life when I made the choices to change the direction of my profession. After several years of full time work at Flight Centre the move to start university studies in nursing meant the need for work life flexibility. GO Health Reception has provided that flexibility and there is so much to learn and dive into here but my past skills gathered at flight centre have set me up to succeed here in the virtual concierge roles for the businesses we support. The massive bonus is having our operation centre not in the centre of Brisbane and not getting stuck in traffic.


Working behind the scenes because I enjoy the checks, spreadsheets and invoicing. You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions. For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.


Being a GO Team Carer has been such an eye opener. Enriched with information and the ability to truly help another through cross referencing allows an informative approach with outcomes. Those that still think this is just like working in a call centre are highly mistaken. Flexibility with our rosters has ensured I can also help with the support of my elderly relatives.


Customer care never gets old even for me as the Captain. Experience has seen people after one of our calls turn and treat their families and staff better and engage more with their health professional to improve their lives instead of staying in pain cycles. Being apart of bringing the potential or existing patients to the business, addressing options to attend and hearing the hope for their health and lives makes our business life here worth it. When I am not brainstorming with business owners or answering your calls, you will find me escaped with my human kids on the urban farm. Horses, K9 buddies, Messi the rescue cat and bantam chickens keep me connected to the country.


I have progressed here to be a Specialist GO Health Carer working on more complex order and communication requirements for some of our practitioners and their patients. I have mastered patient crm systems like Healthkit, Cliniko, PowerDiary, Coreplus and mindandbody just to name a few and love to find the answers to investigations. I am proud to be working at GO Health Reception as I am able to show my son's great work ethic and that their Mum is involved in helping others. I keep the tunes in the background at the operations centre up to date and Carers tapping along. Multi-modality clinics are also my specialty.