Wondering if our Virtual Services are for you?

Please see what some of our existing customers have to say about our Virtual Medical Reception service.

A new patient had advised that "The receptionists are amazing," as she detailed that we are doing the job so well and are not lazy receptionists like a lot of people over the phone she has spoken to for other health businesses. Great work team this is an awesome compliment! - Foot Clinic Qld July 2020


Foot Clinic - Qld 13th July 2020

Thank you for giving us the additioal help! We appreciate your support now and over many years! I'm always getting comments about how good the person over the phone is. They always think they must be sitting at our reception desk in Richmond. Let's keep in touch as government policies are changing daily.


Functional Science VIC - 30th March 2020

High Appraisals from patients regarding the GOHealth Carers phone manner. Great Job everyone! Keep up the awesome work.


Osteopathy ACT - 30th March 2020

I/B Email 14/02/2020 at 4.41pm "Good day team I would like to thank you for all your hard work over the last 12 months. The clinic is working well and we are able to grow with confidence that we can manage the increase load when it comes. "


Anesthesiology QLD - 14th Feb 2020

Just had a lady on the phone and she wanted to thank Carer Kirsty for all your help with getting her orthotics sorted. She had her questions all answered and is very happy.


Podiatry QLD - 27th Jan 2020

Really pleased with the support and it is going really well. Would love us to train the Medical Centre Reception Staff where we have our rooms who are shades of green compared to our, GO Health Carers. Really looking forward to 2020 and we will do an update in January.


Psychology - 23 Dec 2019

Thanks so much for the heads up. You guys at GOHealth have been terrific all year and deserve the break. We hope you all have the best Christmas period. on


Muscle Therapies MELBOURNE - 11 Dec 2019

Hey Team, Just wanting to let you know that a patient I had today Tom provided me with some amazing feedback in regards to our call team and custom service. He is someone who has working in hospitality his whole working career and was so happy with your professionalism and ease with booking. He could not have spoken more nicely about his experience calling us and was more then happy with me to pass on the feedback. Great work team! keep it up! 3/10/2019 Email


Podaitry - October 2019

Our Doctor called very impressed with the level of care especially a call last week that was a real stand out for him, great work team. Inbound Phone call 29/8/2019

Dr Grant

Vein Specialist - August 2019

HI Carers, Great to listen to the calls and how well you are booking in clients for the girls for ongoing scheduling for holidays and term 4..... Thanks Again. 25/9/2019 Email


Speech Pathology - NSW SEPT 2019

Louise booked in today with our Melbourne Health Client and wants to steal me away for her business! At the end of the call she thanked me for my help and said that as someone who works with phone customer service that I was wonderful in service manner and had received excellent training! 20 June 2019


GO Health Carer

Carers you are doing a great job booking new people with our newest Podiatrists. Please keep this up as I need them busy. Please continue to offer appointments with them before myself unless someone specifically requests me or a particular day when I have free appointments. Things are working Well. 7/04/2019


Podiatry - Adelaide

New record for Adelaide. 24 new clients booked in last week. Our previous record was 18. You smashed it Go Team, so Thank You. We are on our way to world domination in a peaceful, hippy kind of way. You girls are first class and have handled our clients beautifully. Your ability to engage clients in conversation whilst you are searching for information is great. Thank you.


Science Massage




I wanted to pass on the fact that we had three compliments in the last few weeks for one of our GO Carers, Laura. All Three clients asked if she was on premise, were then surprised to learn she was part of an off-site reception service and said she was very friendly and "spot on". Please pass on our thanks to her! Finally I want to pass on my thanks for this year's assistance to all our Carers. Please know we are very grateful and hope you all have a beautiful Christmas and enjoy some well-deserved time off over New Year!


Remedial Massage - Brisbane December 2018

I just wanted to thank you so much for the whole effort this year. I am so happy with the GO service and hope to continue with you guys for ever!


Physiotherapy Sydney - December 2018

Thank you for helping me reach my highest number of clients for a year. I really appreciate the effort you have all given this year.


Podiatrist - Perth WA - December 2018

I've been meaning to let you know that I've had lots of great feedback of late about our lovely reception staff!! Thank you for your help and care.


Multi-Modality Clinic Sydney

Hi Go Team. Thanks so much helping out with all the Christmas ordering. Your help has been just awesome. We have really been able to concentration on getting all the deliveries out.


Online Beauty Products Website

Hi Everyone - Love your work! Team GO - lots of new clients coming through - its fantastic. - Keep doing your great work. 🙂


Remedial Therapies SA 8 Jan 2018

OMG – You guys are sensational. The way you answer the calls is sensational. Our business owner just heard the wav. files and really had no idea what we were going to do. Gretchen people sound just like real sales people and so so real. our services now just makes it all so much more professional.


Tree Lopping Industry

That large commercial builder client thinks we are too expensive. The work that was done yesterday for them was exceptional and goes to show that we are the best. Thank you to all carers involved in the customer care and operations in making this happen. I doubt the client was meant to come us as they prefer to use a different company that is cheaper but when they let him down and deliver crap to his clients then they always come back to us because WE DELIVER on our services. Our Hire business is number one and it’s because of the team involved.


Event Hire Industry

Andrea let me assure you the services and carer’s at your business are superb and certainly make my life easier.


Printing Industry

GO Operations has provided such a positive impact on my business in such a short time. It was only 3-4 months ago when I was having second thoughts about running my business. Turns out the only thing I needed was a great team of people answering my phones and doing the bookings. I think patient numbers are close to doubling since then.



Hi Guys, wanted to mention how much we appreciate your Gretchen help over here at our franchise at Camberwell! We have had an extremely positive response from our clients, so thanks alot.


Myotherapy Industry

We were only talking last week on how well the scheduling and customer care with Gretchen is. We love the detail and notes added to our patient files and appointents. The difference from our old call handlers is amazing. Very pleased, Andrea and we are awaiting our new equipment so another patient room can now be opened to help more people.


Podiatry Industry

Andrea let me assure you the services and carer’s at your business are superb and certainly make my life easier.


Printing Industry

Gretchen Operations has provided our Virtual Communication Services for some time now. The staff are highly professional and capable carers who provide a seamless flow of calls to our business. My clients often comment that they were unaware that they were not speaking to someone onsite in our office. A wonderful investment to free up my time to get on with other aspects of business building. Highly recommend them.



I’ve recently resumed my Chiropractic career after taking time off to spend with family and pursue other endeavours. I was seeking the services of a virtual receptionist and ultimately decided upon Gretchen Operations. My first phone call to them had me sold on their services. The “carer” who took my initial call was polite, professional and assertive and this theme was replicated in each call taken by Gretchen for my practice. Callers, whether they were existing or prospective patients were “guided” through the phone call and had their needs delivered in a clear and courteous manner. Every phone call is recorded and almost immediately I receive email notification of the call as well as a very clear recording of the interaction. Gretchen were able to meet my “reception” needs and I am happy to recommend their services. Thank you Carers!

Michael Cornish

Chiropractic Industry

They’re always punctual, flexible and are able to go above and beyond what a secretarial role usually entails. It is so reassuring to know that our first point of contact with our clients is done with such professionalism. Thank you and we look forward to using your services now and long into the future.



You are doing a great job booking new people in with both our newest podiatrists. Please keep this up as it has freed me up as the business owner. Please continue to offer appointments with them before myself unless someone specifically asks for me or a particular day etc. It all seems to be working well. (April 2019)