Wondering if our Virtual Services are for you?

Please see what some of our existing customers have to say about our Virtual Medical Reception service.

New record for Adelaide. 24 new clients booked in last week. Our previous record was 18. You smashed it Go Team, so Thank You. We are on our way to world domination in a peaceful, hippy kind of way. You girls are first class and have handled our clients beautifully. Your ability to engage clients in conversation whilst you are searching for information is great. Thank you.


Science Massage

I've been meaning to let you know that I've had lots of great feedback of late about our lovely reception staff!! Thank you for your help and care.


Multi-Modality Clinic Sydney

Hi Go Team. Thanks so much helping out with all the Christmas ordering. Your help has been just awesome. We have really been able to concentration on getting all the deliveries out.


Online Beauty Products Website

Hi Go Team. Had my first appointment this morning. They went to google, found my website, found my number, called you, you booked them in and then the appointment showed up on my cliniko calendar. It feels so easy! This is exactly how I was hoping it would all go down. I am loving this arrangement already.


Acupuncture Clinic

Have just listened to the 5 calls from today and wanted to thank you. I am was very happy with how you helped each of the clients including the orthotic enquiry. Nice work!


Podiatry WA 10 Jan 2018

GO Operations has provided such a positive impact on my business in such a short time. It was only 3-4 months ago when I was having second thoughts about running my business. Turns out the only thing I needed was a great team of people answering my phones and doing the bookings. I think patient numbers are close to doubling since then.



Hi Everyone - Love your work! Team GO - lots of new clients coming through - its fantastic. - Keep doing your great work. 🙂


Remedial Therapies SA 8 Jan 2018

OMG – You guys are sensational. The way you answer the calls is sensational. Our business owner just heard the wav. files and really had no idea what we were going to do. Gretchen people sound just like real sales people and so so real. our services now just makes it all so much more professional.


Tree Lopping Industry

That large commercial builder client thinks we are too expensive. The work that was done yesterday for them was exceptional and goes to show that we are the best. Thank you to all carers involved in the customer care and operations in making this happen. I doubt the client was meant to come us as they prefer to use a different company that is cheaper but when they let him down and deliver crap to his clients then they always come back to us because WE DELIVER on our services. Our Hire business is number one and it’s because of the team involved.


Event Hire Industry

Andrea let me assure you the services and carer’s at your business are superb and certainly make my life easier.


Printing Industry

Hi Guys, wanted to mention how much we appreciate your Gretchen help over here at our franchise at Camberwell! We have had an extremely positive response from our clients, so thanks alot.


Myotherapy Industry

We were only talking last week on how well the scheduling and customer care with Gretchen is. We love the detail and notes added to our patient files and appointents. The difference from our old call handlers is amazing. Very pleased, Andrea and we are awaiting our new equipment so another patient room can now be opened to help more people.


Podiatry Industry

Andrea let me assure you the services and carer’s at your business are superb and certainly make my life easier.


Printing Industry

Gretchen Operations has provided our Virtual Communication Services for some time now. The staff are highly professional and capable carers who provide a seamless flow of calls to our business. My clients often comment that they were unaware that they were not speaking to someone onsite in our office. A wonderful investment to free up my time to get on with other aspects of business building. Highly recommend them.


Education Industry

I’ve recently resumed my Chiropractic career after taking time off to spend with family and pursue other endeavours. I was seeking the services of a virtual receptionist and ultimately decided upon Gretchen Operations. My first phone call to them had me sold on their services. The “carer” who took my initial call was polite, professional and assertive and this theme was replicated in each call taken by Gretchen for my practice. Callers, whether they were existing or prospective patients were “guided” through the phone call and had their needs delivered in a clear and courteous manner. Every phone call is recorded and almost immediately I receive email notification of the call as well as a very clear recording of the interaction. Gretchen were able to meet my “reception” needs and I am happy to recommend their services. Thank you Carers!

Michael Cornish

Chiropractic Industry

They’re always punctual, flexible and are able to go above and beyond what a secretarial role usually entails. It is so reassuring to know that our first point of contact with our clients is done with such professionalism. Thank you and we look forward to using your services now and long into the future.